Type Troubleshooting: License troubleshooting

This short document will explain how to reset and troubleshoot the license problems that may occur when using Jevero. As many other software to protect from copying Jevero uses a proprietary licensing model that will check for a valid license every 25 days. This will be done by asking a remote server the credentials connected with the license that is in use currently.
This server is located at http://neola.valis.io

• 28.03.2023 Resetting the license

In order to reset the license you will need to follow some manual steps:

  1. Close Rhino;
  2. navigate to the path: C:\Users\Public\Documents\Design&Develop (or your installation folder, if different);
  3. delete the files activation.dat and verify.dat, and go back to rhino and try to open it again.

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• 28.03.2023 Manually replacing the license

If something happen and you are in need to replace the license or install it brand new you need to:

  1. Copy the license file that is provided to you and place it in the folder C:\Users\Public\Documents\Design&Develop (or your installation folder, if different);
  2. rename the file from license-<customer and license id>.dat to license.dat;
  3. restart Rhino.

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