Here we present a list of common errors that may occur when activating a license and how to potentially fix them.
In order to reset the license you will need to follow some manual steps:
- Close Rhino;
- navigate to the path: C:\Users\Public\Documents\Design&Develop (or your installation folder, if different);
- delete the files activation.dat and verify.dat, and go back to rhino and try to open it again.
If something happen and you are in need to replace the license or install it brand new you need to:
- Copy the license file that is provided to you and place it in the folder C:\Users\Public\Documents\Design&Develop (or your installation folder, if different);
- rename the file from license-<customer and license id>.dat to license.dat;
- restart Rhino.
No license file could be found or No license file found. Try to reinstall the plugin., this is happening because the software cannot find a proper license file within the installation folder. Either re-install with a proper license or copy a license.dat inside the installation folder.
Request time out or No internet connection available or No response from new activation code request, these errors occur when a variety of internet connection problem happens. Check your internet and try again. Please note that if you are connected through VPN or proxy servers you need to tunnel also the requests for the plugin (requests are done over HTTP).
The license for this plugin is not verified, this is happening when there are some mismatch between the machine and the remote server. You should try to reset the license to fix this problem.
The license for this plugin has expired or The license with the given serial has expired, this is happening when the license has expired. The licenses will last 1 year and then they require to be renewed. Once the renewal process is done the license will be valid again.
The license is not valid for the Jevero Pattern Tool activation, this happens when the license that you are trying to use is not a valid jevero license but it is for some other product.
An online activation is required to activate the plugin. Make sure your machine is connected to the internet and try again or The activation is either expired or invalid or The activation is not valid for your license or The activation is not valid for this computer.
These errors will appear when you copy an activation file from one computer to another. Licenses are checked out per node so each computer gets its own activation, if you copy this to another machine then the license system will detect an inconsistency and let you know that there are problems. Reset the license to check out another activation.
The provided license does not allow further activations (too many installations), this happens when the license you are using has no more available nodes to be checked out.
This means that you already have the purchased amount of computers that are using Jevero. Contact support to expand the number of licenses or mobilitate the license to another machine.
The provided signed license is not valid, this happens when there is a problem with your license. Try to re-install the plugin with a valid license or contact support to get a fresh license.
Tampering detect, this is an additional error that happens when something fishy is going on with the activation. Contact support when this happens together with an error that is not listed here.